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Test Exchange

Please note that returns are accepted only if made on time and in accordance with our Return Policy:

  • 14-day return policy: You have 14 days from receiving your order (as per the tracking number) to send it back. This doesn't mean that we must receive the return within this deadline, but that it must be sent to us before the end of the 14-day period.
  • Products must be returned in the exact condition received: unworn, unwashed, and undamaged (avoid trying on with makeup).
  • All attached labels and the article must be returned complete and undamaged.
  • Returns or exchanges of samples and gift cards is not possible.
    Further information is available in the Cancellation Policy and in the general Terms and Conditions.

    EXCHANGE

    Make an exchange to reserve a size in time before it is sold out! If you have bought something at a reduced price, don't worry! you can exchange it for the same price.

    1. Go to our Return and Exchange portal and select the "Exchange" option.
    2. Choose the size you want to exchange your garment for and the way you want to send your return (read "Return Steps" below). If you want to exchange more than one garment, select only one item first, click on "Exchange" and complete the process. Once you are finished with the first item, click on "Back to item list" and continue with the exchange of the next one.
    3. After submitting your exchange, you will receive an email confirmation.
    4. Once we have received your return we will send you the new items.

    START EXCHANGE HERE

     

    RETURN STEPS

    1. Go to our Exchange and Return Portal and enter your order number and email address.
    2. Choose the items to return or exchange
    3. Choose your refund method: Store credit + 5% bonus: once we receive your return you will receive a code for the amount of your purchase plus an additional 5% ready to use in our shop (store credits are made in euros). Or Original payment method: you will receive the refund in the payment method you've used.
    4. You will receive the return label by e-mail within 24 hours.
    5. Send the return/exchange in the original box. If you decide to use another one, make sure it is of a similar size to avoid extra charges.
    6. Here you can find an Access Point where you can hand in your return.
      In the case there is no access point in your country, you can find a contact option here to have it picked up at your home.

    7. Please keep your delivery receipt until you have received a refund from us. We will refund your payment within 14 days from the arrival of your return.
    START RETURN HERE

     

    OUR RETURN LABEL & PRICES:

    Return labels used for exchanges have a 50% discount. In the case of a return, we will deduct it cost from the refund. In the case of an exchange, we will send you an invoice for its cost before sending you the new package.

    Country Return Label

    Exchange Label
    50% off

    Germany 6€ Free
    EU 14€ 7€
    United Kingdom, Norway, Switzerland 24€ 12€
    USA, Canada 36€ 18€
    Australia, New Zealand, Rest of the world 48€ 24€
    TO THE RETURN & EXCHANGE PORTAL

     

    RETURN IN OUR STUDIO

    If you are in Berlin, you can also return your package to our studio after making an appointment.

    REFUND

    Please note that from the arrival of your return we have 14 days to check your order and product and make the refund. Contact us only if you have not received your refund after 14 days.

    We will deduct the cost from the refund.

    Store credits cannot be exchanged or refunded for cash.

    NOT ACCEPTED RETURNS

    If you have sent a return that does not follow our Return Policy described above, we will contact you to send you an invoice for the shipping charges to send the package back to you.

    FOR INFORMATION ABOUT SHIPPING CLICK HERE