Frequently Asked Questions
Choose the perfect size in two simple steps:
- Take Your Measurements: Measure your bust, waist, and hips using a tape measure. Don't pull it too tight; keep it comfortable.
- Compare with Our Size Chart: Check your measurements against our size chart here. If you fall between two sizes, it's generally best to choose the larger one for a comfy fit.
In each product you also find the additional information of THE MEASUREMENTS OF THE GARMENT. These are useful to know more specific measurements, such as the length of the garment, the sleeves, shoulders, among others. Unlike body measurements, these are usually larger and depend on the type of garment. They have a tolerance of +/- 2cm and they can be used to compare them with the measurements of garments you already own.
More information HERE.
Once you have placed your order and completed the payment, you will receive an email with the ORDER CONFIRMATION, the order number and product details.
The payment will be debited directly. In case you have chosen to pay after 30 days (PayPal or Klarna) the payment will be debited from your account after this time.
When we have shipped your order you will receive a new email with the TRACKING NUMBER and the link to track your shipment.
As we work with a limited quantity (around 5-10 pieces per size), pre-ordering is the best way to reserve a garment before its official release and avoid the risk that your size may be out of stock.
This also allows us to calculate better the number of garments in each size and avoid the unnecessary waste.
All reserved garments will be shipped as soon as they are available and no later than the last indicated shipping date.
Find the shipping date of the pre-order garments in the product page.
We do not restock items. If you like a garment, buy it before it is sold out in your size.
A sold out garment may become available again due to a return. To be notified if it is back in stock, choose your garment and size and click on the "NOTIFY ME" button on the product page. Then enter your email address. We will send you an email as soon as the garment and size are available for purchase.
We will consider restocking a garment only if we have received enough requests for it in various sizes.
We ship worldwide. Please note that orders to be shipped outside the European Union may be subject to import taxes once the order enters the country. Contact the customs office of your country to obtain more information in this regard.
Delayed/Lost shipments: orders may take more or less time than expected to arrive. If your order is taking way too long, let us know your order number, and we'll check with the shipping company. They decide if a package is "lost," and this process can take a few weeks. We'll refund your order when it's officially declared lost.
Undeliverable or refused shipments: If a shipment comes back to us marked as "undeliverable" or you don't accept it, the return costs won't be covered by us, and we'll deduct them from your refund.
Package or product damaged: contact us with pictures of the damage within 3 days after the date of delivery (by tracking). This process takes time, not controlled by us but by the shipping company. We'll refund you or send a replacement once the claim is sorted. Without photos within 3 days, we can't replace the item or start a claim.
For any other issues, reach out to us at email@example.com, on Instagram @Julyliebe, or on WhatsApp. We're here to help!
You can pay safe with: Paypal, Pay later with Klarna, Credit card (Visa, Mastercard, Maestro, American Express), Finance with Klarna, Pay now with Klarna, Gift Card , iDEAL, Bancontact, EPS, Google Pay and Apple Pay.
If there is no suitable payment method for you, please contact us by email to Info@julyliebe.com and we will find a solution.
(The availability of this service depends on each country)
Choose PayPal or Klarna at checkout. You will be redirected to the PayPal or Klarna site. Choose whether to Pay after 30 days or in Small installments.
For more information click here.
Go to checkout and write the code in the "Gift Card or Discount Code" box. Finally click on "Apply". Discount codes are valid for a limited time. Once expired they cannot be used.
We ship worldwide. For all countries, shipping is free of charge for orders from 200€.
Info about shipping fees, duties and shipping times for each country find you here.
Yes, you can pick it up at our studio in Berlin. Simply select the "Pick Up" option at checkout and you will receive an email with the date and time to pick it up at our studio.
We offer Express Shipping only for purchases over €200.
In order for us to send your Express order on the same day, please make your purchase before 12:00 (CEST time zone).
Express Orders can be shipped only on business days.
To know the Express Shipping times and prices click here
After we have shipped your order you will receive an email with your TRACKING NUMBER and the link to track it.
If you haven't received any email or you have trouble tracking your order, please contact us with your name and order number so we can assist you.
EXCHANGE & RETURN
You can exchange your product.
To exchange it, visit our Returns and Exchange Portal with your order number and email. Select the desired item and size for exchange. This reserves the item for you. Choose your preferred return method: send it yourself or use our return label.
Once we receive your return, we'll dispatch the new item to you.
Ensure the product to exchange meets our return policy conditions.
If you need to correct the size and your order hasn't shipped, contact us promptly for the right item. More details can be found HERE.
We accept returns only under the following conditions:
- The garment must be sent within 14 days after receiving the order.
- The garment must be in the same condition as it was sent, unworn, unwashed and undamaged.
- The garment must have all the labels.
We offer paid Return Labels to download from our Return Portal . Find all the information about How to make a Return HERE.
- Order not shipped: If your order hasn't been sent out yet, quickly email us at firstname.lastname@example.org with your order number. If it's already on its way, accept it and follow the return steps.
- Refusal of delivery: If your order was sent and you refuse the package or don't pick it up from the post office, and it gets sent back to us, there will be extra costs deducted from your refund.
- Refusal of customs payment: For orders outside EU, if there are customs taxes and you choose not to pay them, tell about your decision to your country's customs office or the post office. If you don't, they'll keep the package indefinitely. Due to customs rules, Julyliebe has to pay the customs tax for a cancelled order to get it back. After we check and process the return, we'll start the refund process, deducting any extra charges we've paid, like return shipping and getting the package back.
If you're ordering from outside the European Union, check your country's customs rules before buying to avoid problems.
We will refund the payment to you within 14 days of the arrival of your return.
You can choose between:
- (NEW) Store credit + 5% bonus: once we receive your return you will receive a code for the amount of your purchase plus an additional 5% ready to use in our shop.
- Original payment method: we will refund you the amount of your purchase in the payment method you've used.
In the case of having used our return label, we will deduct its cost from the refund. More info HERE.
At the moment we don‘t have our own store and you can buy our garments only online on our website julyliebe.com
If you have a store and want to sell our garments, contact us at email@example.com for more information