1. In order to arrange the return, the return must be announced by email to firstname.lastname@example.org. Tell us the order number, product to return, quantity and reason.
2. Tell us if we should send you a return label* or if you send it back to us yourself.
3. Print out the return label *, attach it to the top of the package and and remove or stick it over other address labels. Now you can bring the package at a post office near you. Please use our box or a similar box for the return to protect the goods. (The return label is valid for 7 days after you received it)
4. Keep the delivery confirmation until you have received a refund of the value of the goods from us.
RETURN SHIPPING PRICES
5 € - Germany
10 € - Austria, Belgium, Netherlands, Luxembourg, Poland, Czech Republic
13 € - Denmark, France
We cannot provide a return label for all other countries, please send us the package back to us yourself.
RETURN IN OUR STUDIO
We will refund the payment to you within 7 days of the arrival of your return.