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Exchange & Return

Please note that we can only accept returns if they are made on time and in accordance with the Return Policy below:

  • 14-day right of return policy: From the day you receive your order, you have 14 days to return it to us (according to the tracking number). This doesn't mean that we must receive the return within this deadline, but that it must be sent to us before the end of the 14-day period.
  • Products must be returned in the exact condition you received them in, unworn, unwashed and undamaged (please avoid trying on garments with makeup on)
  • The attached labels as well as the article must be sent to us complete and undamaged.
    Further information is available in the Cancellation Policy and in the general Terms and Conditions.

    The return of samples and gift cards is not possible.

    EXCHANGE

    Make an exchange to reserve a size in time before it is sold out! If you have bought something at a reduced price, don't worry! you can exchange it for the same price.

    1. Go to our Return and Exchange portal and select the "Exchange" option.
    2. Choose the size you want to exchange your garment for and the way you want to send your return (read "Return Steps" below). If you want to exchange more than one garment, select only one item first, click on "Exchange" and complete the process. Once you are finished with the first item, click on "Back to item list" and continue with the exchange of the next one.
    3. After submitting your exchange, you will receive an email confirmation.
    4. Once we have received your return we will send you the new items.

    START EXCHANGE HERE

     

    RETURN STEPS

    1. Go to our Exchange and Return Portal and enter your order number and email address.
    2. Choose the items to return or exchange and the refund method.
    3. Choose the shipping method of your return: our paid Return Label (see prices below) or send it by yourself.

      IMPORTANT: Due to changes with the customs process, from May 1st returns and exchanges of international orders (outside the European Union) must be made exclusively using our return label. International Packages that are shipped on your own without using our shipping label will not be accepted.

      If you are in the European Union and have decided to send it back by yourself, send the return to the address below. We recommend that the shipment is insured and has a tracking number. Julyliebe will not be responsible for tracking or any problems incurred in the shipment of a return made without our return label.

      julyliebe
      Prenzlauer Allee 34
      10405 Berlin
      Germany
    4. Send the return/exchange in the original box. If you decide to use another one, make sure it is of a similar size to avoid extra charges.
    5. Here you can find an Access Point where you can hand in your return.
      In the case there is no access point in your country, you can find a contact option here to have it picked up at your home.

    6. Please keep your delivery receipt until you have received a refund from us. We will refund your payment within 14 days from the arrival of your return.
    START RETURN HERE

     

    OUR RETURN LABEL & PRICES:

    Please note that you will receive our return label via email within 24 hours after submitting your return. Return labels used for exchanges have a 50% discount. In the case of a return, we will deduct it cost from the refund. In the case of an exchange, we will send you an invoice for its cost before sending you the new package.

    Country Return Label

    Exchange Label
    50% off

    Germany 6€ Free
    EU 14€ 7€
    United Kingdom, Norway, Switzerland 24€ 12€
    USA, Canada 36€ 18€
    Australia, New Zealand, Rest of the world 48€ 24€
    TO THE RETURN & EXCHANGE PORTAL

     

     

    International returns (outside the EU):

    IMPORTANT: Due to changes with the customs process, from May 1st returns and exchanges of international orders (outside the European Union) must be made exclusively using our return label. International Packages that are shipped on your own without using our shipping label will not be accepted.

    If you have chosen to send the return by yourself from a non-EU country before May 1st, please note the following:

    • You have to send the return on your own to the address clarified above. If the shipping company requires a contact phone number, please provide the following +4915229703208
    • We recommend you that the shipment is insured and has a tracking number to avoid any inconvenience.
    • On the shipping label in the "Category of item" section you must clarify that it is "return of goods" or "returned goods". In no way should it be marked as "merchandise" or the return will be denied.
    • On the same return label you must clarify what the package contains, quantity, weight and value among other information (customs declaration).
    • When the package arrives at German customs, we will be contacted to provide a customs declaration for it, as well as a shipping label so that it can be sent to us. We will deduct general amount of 10€ from the return amount. Please note that customs processing takes some time over which we have no control.

    RETURN IN OUR STUDIO

    If you are in Berlin, you can also return your package to our studio after making an appointment.

    REFUND

    In the Return Portal choose your refund method:

    • Store credit + 5% bonus: once we receive your return you will receive a code for the amount of your purchase plus an additional 5% ready to use in our shop.
    • Original payment method: we will refund you the amount of your purchase in the payment method you've used.

    Please note store credits are made in euros and cannot be exchanged later for a cash payment. If you have used our paid return label, we will deduct the cost from the refund.

    We will refund your payment within 14 days from the arrival of your return.

    NOT ACCEPTED RETURNS

    If you have sent a return that does not follow our Return Policy described above, we will contact you to send you an invoice for the shipping charges to send the package back to you.

    FOR INFORMATION ABOUT SHIPPING CLICK HERE